Unified Voice
Powering Every
Business Call

SIP Trunking is a modern replacement for traditional PSTN telephone lines. If you already have a PBX system, SIP Trunking is often the most cost-effective upgrade — it connects your existing PBX to the internet to carry calls, eliminating physical phone lines and reducing call costs significantly. You keep your PBX investment while gaining cloud flexibility. Jones Blacksmith will assess your current infrastructure and recommend whether SIP Trunking or a full migration makes more financial sense for your business.

Absolutely. All of the cloud-based solutions we offer — Hosted PBX, UCaaS, and CCaaS — are designed for distributed workforces. Employees can make and receive calls, join meetings, and collaborate using any device from any location with an internet connection. For multi-site businesses, we also design unified communications architectures that connect all locations under a single phone system and dial plan.

Our recommendation process is driven by your requirements — not vendor incentives. We assess your team size, call volume, remote work setup, integration needs (CRM, helpdesk, ERP), industry compliance requirements, and budget. We then cross-reference these against our network of 50+ vetted voice and communications vendors to identify the best match. You receive a side-by-side comparison and an honest recommendation. As a channel partner, we are compensated by carriers — so there is no extra cost to you for our guidance.

Each VoIP call typically requires around 100 Kbps of dedicated bandwidth per concurrent call. For a business with 20 simultaneous callers, you would need at least 2–3 Mbps allocated for voice alone. However, we always recommend a stable, low-latency connection — ideally business fiber — to ensure consistent call quality. Jones Blacksmith can bundle your voice and internet solutions, ensuring the underlying connectivity meets the demands of your chosen voice platform before deployment.

Yes — number porting allows you to transfer your existing phone numbers to your new voice platform with no disruption to your callers. The process is managed end-to-end by Jones Blacksmith and our vendor partners. Porting timelines typically range from 3–10 business days for local numbers. We coordinate every step to ensure your numbers remain active throughout the transition, so there is zero downtime for your inbound calls.

Yes — modern cloud-based IVR systems are affordable and scalable, making them ideal even for small businesses. An IVR ensures every incoming call is handled professionally, 24 hours a day, routing callers to the right person or department without tying up staff. For small teams that cannot always answer the phone immediately, an IVR significantly improves caller experience and reduces missed opportunities. Many Hosted PBX and UCaaS platforms include basic IVR functionality at no additional cost.

Deployment timelines vary by solution. A cloud-based Hosted PBX or UCaaS platform can typically be set up and operational within 1–5 business days for standard configurations. SIP Trunking deployments connecting to an existing PBX can take 5–15 days including number porting. CCaaS deployments with CRM integrations and custom call flows may take 2–6 weeks depending on complexity. Jones Blacksmith project-manages the entire deployment to keep everything on schedule.